Refund Policy

Alkhatoon Store - Refund Policy

At Alkhatoon Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free return and refund process.

  1. Eligibility for Refunds

    • Items can be returned within 7days of delivery.
    • Products must be unused, unwashed, and in original condition with all tags intact.
    • Sale or discounted items are non-refundable unless defective.

  2. Refund Process

    • To request a refund, please contact our customer service team at [contact email], providing your order number and reason for return.
    • Once your return is approved, we will issue a full refund to your original payment method, minus any shipping fees.

  3. Exchanges

    • We gladly offer exchanges for items of equal value. Please contact us within 7 days if you'd like to exchange an item for a different size, color, or style (subject to availability).

  4. Defective or Damaged Items

    • If your item arrives damaged or defective, please notify us immediately. We will arrange for a replacement or full refund at no extra cost to you.

For more details, please refer to our full refund policy or contact our customer service team for assistance. Thank you for shopping with Alkhatoon Store!